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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the
Customer Survey Page.
Continue to scroll down to see what others are saying about Powder Keg Harley-Davidson, "Where the Legend Lives!"
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"Today, I was riding my Big Dog Chopper. I stop to fill it up with gas at the shell station right around the corner from your dealership. When I went to start it, it woundn't start. I started pushing it towards your dealership. One of your tec saw me coming and help me push it the rest of the way. We pushed it inside and a couple of other tec came to see what could be wrong with it. They decided that the battery was done. They charged it and got me on my way. I did not get thier names but I wanted the management to know that I also have a Harley and because of thier kindness Powder Keg is at the top of my list. Thanks again to the guys that help me out today."
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By: Anonymous Mason,OH
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"Bill, Eric, Kenny, Rich, Chad and the entire service department were fantastic! We were so appreciative that Bill came in on his day off to complete our walk through and see us off. Chad and the service department went above and beyond to make sure we had our new Ultra Classic ready in record time so we could enjoy it for the few nice days we might have left. Eric made sure everything was arranged and in order. This is our 2nd purchase from Powder Keg and we will certainly return. "
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By: Michelle/Ken covington,KY
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"I had been looking for awhile to purchase and almost bought a bike somewhere else.......I am so glad I didnt!! From the moment we walked through the door, we were treated like royalty!! Bill took the time to figure out what the PERFECT bike for both me and my wife was. We honestly felt like family in there. I am glad we chose to bring our business to powder keg. The entire staff made it a wonderful experience!!"
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By: Kevin Cincinnati,OH
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"absolutely great Service, Great staff and overall great experience."
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By: Anonymous Norwood,OH
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"Our first Harley and we could not be happier! We bought a super clean '04 Dyna Super Glide that was set up just as we would have ordered it. Everyone was so helpful and knowledgeable. Vic Thomas was super helpful. He listened to what we wanted and found the perfect bike for us in our price range. He is a straight dealer. He made buying FUN and riding is GREAT! "
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By: Jhan Lebanon,OH
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"I have had deuces in the past, and had decided to trade it in for something bigger for my wife and I to ride on. Hated get rid of my deuce, Love that bike. Any way, i live in Dayton Ohio, I had been looking around for weeks for a road Glide Ultra, and thought I had worked out a deal at a couple of Harley dealerships in my area. But when I brought my 04 deuce in, that i had put 25000.00 into, they tried to low ball me. I called powder Keg on advice from a friend who works there, And Im damn happy i did, Powder Keg saw my deuce, didnt try to cheat me out of what i wanted for it. and we made the deal. I love these guys, and I will be sending everyone I meet looking for a bike to Powder Keg. Thank you guys, your the best."
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By: Dane Huber Heights,OH
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"I went to all the harley dealerships in this area I wanted to buy my first new harley what a joke but when I got to Powder Keg I told Eric and Scott what I had to work with about one hour later I rode my new street glide home oh yeah the price was WAY lower then any body else Thanks Jay Meyer"
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By: jay amelia,OH
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"My wife and I recently purchased a new Road King from PowderKeg Harley. This was the most pleasant group of folks that made us feel at home. The service we received was top notch. Keep up the good work. "
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By: Donnie Hillsboro,OH
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"My wife and I were traveling to Louisville and had a problem with the rear tire going flat. The guys in the service department treated us royally and got us back on the road again in no time. Many thanks to Chad, Mike and Chris for all their efforts to help us, the dealership should be proud to have them as employees."
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By: SAM APOLLO,PA
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"Walked in not knowing what i wanted. Scotty the salesman took the time to explain and show me everything. stuck with me till the end of it. Props go out to him. Gave alot of respect so he gets alot of respect back. The staff was very respectful and helpful as well. Eric and jeff in finance was great. But my hats off to scotty. "
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By: Anonymous Greenfield,OH
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"Powder Keg should be giving lessons to other dealers on how customer service should be handled. They are on top of the game! Never have we been treated better.
Thanks to all the staff at Powder Keg!!"
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By: DALE CINCINNATI,OH
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"i can not say enough about everyone at Powderkeg you were the best . We have been looking for awhile and after we meet your staff we knew we would be there to buy. we bought a new ultra classic limited the best i have rode in yrs love it angain thank you and Bill was the best he was very helpful and seemed to really love his job as everyone did really says alot about a place when the employees are happy angain thank you"
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By: michael an cindy dayton,OH
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"we bought a new bike there on friday nite bike nite june 3rd 2011 the whole time we were there everyone was so nice and polite . We worked with Bill he was diffently the reason we went back to powderkeg to buy the bike . we had been to many other dealers and no one took care of us like he did , he was over the top with customer service we will be back to buy everything there (and our next bike too) thank you for the time you have spent with us so glade to be part of the family "
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By: mike and cindy dayton,OH
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"I would like to commend Eric in finance for his professional and personal talents. He has taken the roll as Godfather to my bike and thinks of it as his own.. I want to be like Eric when I grow up. Thanks for everything , Len from Orlando."
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By: Len Orlando,FL
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""I bought a 2011 Heritage Softail April 25 2011 I will never forget that day as soon as we walked in we was greeted we walked in around 5pm on a Saturday they close at 7pm they stayed over I think around 10pm we walked out of the store .even after the purchase when we walk in they make us feel like family ,we had our 10 month old baby with us and usually when we do she gets tired and grumpy and when that happens we usually just leave a place, but with the people here they all gave her attention, and rich at parts he’s funny she really liked him and usually she would cry around a big guy like him he's awesome. Go to him and mention Don, Kristan and baby Lacie and ask him to do his greeting call LOL the whole team at Powder Keg is awesome no other dealer compares thanks to all Don and Kristan Mahan New Lebanon, Ohio""
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By: don new lebanon,OH
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"I would like thank EVERYONE at Powder Keg for their great service. Sales and financing were very attentive and worked a great deal for me. Parts and service wer very helpful and quick with any question or accessory I had put on. I couldn't be more happy with my whole experience at your dealership. I WILL recommend you guys to everyone I know. The only thing I like better than my experience is my badass new FLHX 103. The bike is frign awesome. First ride was 200 miles and the thing rides like a dream. My only regret is, I don't have the money to buy one in every color. Thanks guys and keep up the great work. The small things you pay attention to that the other dealerships don't will take you far."
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By: Jeff Cincinnati,OH
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"Powder Keg's staff is the GREATEST!!!!Our recent buying experience of our 2011 Ultra Classic was a breeze with you!!We are the 3rd of our group to purchase from Powder Keg in the past year,and all 3 of us are extremely pleased with deals we've received!!They just make you feel like part of a family!!No pressures,just a great buying experience!!We've got friends convinced to purchase their new Harley Davidson from Powder Keg!! I say"Why Would You Want To Go To Any Other HD Dealer"!!!!!Thanks Winton,Angela,and Eric!!!!Thanks Powder Keg!!!!"
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By: mark dayton,OH
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"Powder Keg is the bomb !!! My husband and I just bought a new motorcycle over the weekend and everyone there was phenomenal, beginning with Wenton to Angela and then Eric, you all went above and beyond and showed us the ultimate customer experience. We really appreciate it !!!
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By: Darcie Dayton,OH
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"5 stars goes to winton best salesman ever"
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By: Anonymous lebanon,OH
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"The people at Powder Keg are awesome they show you around and answer any question you have no matter what it is about. They also do whatever it takes to get you on a Harley. My salesman Brian was a great guy he stayed an hour after he was supposed to get off of work just to see if I got my bike he was one of the better salesman I have ever worked with for any of my purchases. I strongly recommend Powder Keg to anyone looking to buy a Harley. parts. accessories, or apparel."
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By: mike loveland ,OH
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"Love the dealership, has a great look, the set up is really nice.People are so friendly and helpful. Your motorclothes are unreal, never been anyplace that's better. The dealership could not be cleaner. Your sales people are knowledgeable and if for what ever reason don't have and answer they don't give you bull, they say let me get the answer for you.I'll be back over and over and that is what makes a great business work, the return of the customer. Wouldn't mind working for this business! The atmosphere is great."
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By: dave & rebecca maineville,OH
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"And might I say "Jimmy, Thank You so much" I think I may just love you. You did a wonderful job. Couldn't have ask for more. And we love our new bike. You gave my husband a new lease on life. And you have idea what that means to me. Best Valentine gift ever not both of us. Again thanks to everyone!"
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By: rebecca maineville,OH
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"Great and knowledgable sales people !! My overall experience was good except for the snafu with my meorandum of title which somehow got lost in the mail. other than that everything else was great and i would deffinatley recomend Powder Keg to ANYONE wanting to buy a quality bike from quality people !!"
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By: James Middletown,OH
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"I HAD A LOT OF QUESTIONS ABOUT YOUR BIG BORE KITS,YOUR RUNNING A SPECIAL ON. YOUR SERVICE MANAGER DONNIE ANSWERD & TOOK THE TIME TO EXPLANE A LOT TO ME ABOUT, GETTING THE MOST OUT OF MY FLHX. EVEN GIVE ME BALLPARK FIGURES ON SOME OF THE DIFFERENT PRICES FOR THE DIFFERENT SIZES OF THE BORE KITS.THIS IS WHAT I HAVE BEEN LOOKING FOR IN A HARLEY SHOP.ITS NICE TO FIND A SHOP YOU FEEL COMFORTABLE IN AS SOON AS YOU WALK IN."
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By: CLAUD (CHRIS) MIAMISBURG,OH
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"Yet, again, I find that you guys have went above and beyond. I needed a front end rebuild ( since it had over 100K on it) and you guys took me in,had the parts FedEx'd and completed in less than a week. Absolutely awesome Service and Parts Department, and I don't give out kudo's unless they are deserved!. Thanks for treating me like I'm your only customer. Sincerely, Willy Pittman"
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By: Willy 'Birdman' oxford,OH
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"I have never purchased a new Harley before yesterday. I always purchased used. Everything and Everyone at Powder Keg was outstanding. From the point I walked in to the point I left, they made sure I was taken care of. I will ONLY do any of my Harley Business at Powder Keg. If you are shopping, I promise you anything you need, bike, clothes, parts, service, they will take care of you til your happy. By the way, they were so great, I took a friend down there and we bought a 2-for special. So thanks Powder Keg for making us feel like a family and for a great Harley! I will never forget it."
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By: Anonymous West Carrollton,OH
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"I recently visited powder keg and i have to admit it was one of the best experiences i have had in a motorcycle shop. Me and my wife are looking to get a bike soon and the sales people took the time to answer all of our questions and one of them even walked around with my son the whole time showing him all the bikes. When we buy our Harley we will be buying from powder keg!"
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By: Dean Milford,OH
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"Always stop in when close by. Have been there twice since Powder Keg opened, good experience both times."
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By: mark grove city,OH
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"I just purchased a 2007 Screamin Eagle Road King and the people were great to work with. From Tyler in sales to the service department, parts, accessories and finance, everyone went out of their way to make me feel part of the family. Thanks! I will not hesitate to recommend this store to anyone interested in Harley Davidson products. Great experience!"
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By: Richard West Chester ,OH
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"Folks,
I need to share my recent experience at Powder Keg H-D. I have been in sales for 18 years and sold my last bike 16 years ago to buy a home. For all those years I have had my motorcycle License but never broke down to re-invest in myself the freedom of riding with sheer pleasure. I always thought there would come a day when the dollar would hit the road again for a bike. Visiting friends at the nearby water park Derby weekend was a chance to get away. Most people stay in Louisville for parties or even attending the race, but I have always been different. Which leads me to this, two Sundays ago I had I had the experience of a lifetime! I stopped by Powder Keg H-D just for a look at new inventory. I quickly realized I wasn't at an average dealership. Ed Carmack & Jaime Hugenberg not only handled themselves in such a professional manner and also had me invest an extra half hour in meeting all the key members of the parts, accessories and service staff. I thought, "Wow, all this fuss for me just looking?" I left that day with one thought in mind, that is the way I have run my own business for the last 6-1/2 years, going that critical extra step in putting the whole buying experience first for a "Potential Buyer". Jaime followed up promptly in forwarding pics of two different Softail Cross Bones. Throughout the week I did research with friends on the Cross Bones bikes. I also had the misfortune of visiting H-D dealerships in Louisville with a very unpleasant experience at each. One sales guy just bashed everything I said and the other dealership the owner aswered and was rude on the phone. I still visited each a second time to see if it was me and my hard nose opinion of how I should be handled, but again left both with bad vibes. So I went back to an old sales technique I learned 18 years ago. First or last company most often gets the business. Which made me realize one thing, the folks at Powder Keg H-D is well worth the 1:45 min. Drive from Louisville. They unpacked a brand new 2010 Cross Bones from freight and three guys stayed late almost an hour this past Saturday night to load it in my truck. I really can't say enough about the "Total Experience" at Powder Keg H-D!
Thanks so much for putting me back in the wind.
Sincerely,
Scott Hendry-Owner
K&I Instruments, Inc."
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By: Scott Louisville,KY
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"Great Team work,thats what it is really about.!Top Notch group of people."
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By: Terrie Franklin,OH
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"This is the best dealership in town. The staff is very polite and take the time to assist you. Not like others that you walk around and everyone ignores you. A few of them even remember my name when I walk in, even the manager! This will definitly be my dealership from here on out. "
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By: Lester Cincinnati,OH
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"I JUST DONT KNOW WHERE TO BEGIN, BECAUSE THERE ARE SO MANY AWESOME THINGS ABOUT YOUR DEALERSHIP. BUT I WILL SAY I LOVE MY 2010 FAT BOY LOW. MANY MANY SPECIAL THANKS TO EVERYONE THERE ESPECIALLY SHERRIE, ANGELA, JEFF, JASON, RICH.
WHEN YOU GUYS TOLD ME I AM NOW A PART OF YOUR FAMILY I SEE WHAT YOU MEAN EVERY TIME I WALK INTO YOUR DEALERSHIP. THANK YOU SO MUCH
YOU HAVE A CUSTOMER FOR LIFE.
BILL RUSSO"
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By: BILL WESTCHESTER,OH
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"I dont usually fill out thse type of thingsbut my experience was tha good. All the people at the shop were friendly made it very nice and comfortable and felt welcomed to b there. I ended up purchasing my bike well after hours and thet all stayed to make it happen and make sure i was happy.. THANKS TO ALL OF YOU. ITS NOT JUST ANOTHER BIKE ITS A DREAM COME TRUE..."
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By: Anonymous wilmington,OH
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"I visited last Saturday and was quickly greeted by Brian who was nice professional and cool as can be. I made it clear I was only killing time, but he didn't care. I ended up chatting with the owners for over 30 minutes while he professionally and without pressure told me all about the Street Glide. I use to do business with another HD dealer in the area but no more Powder Keg is now my dealer!
Thanks,
Tony"
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By: Tony Liberty Township ,OH
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"I was really impressed with your positive attitude and friendly spirit. I`ll be back."
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By: JP Orient,OH
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"My Dream Bike finally became a reality and all thanks to entire staff at Powder Keg!! I am very impressed with the entire shop, from sales to service to clothes. Everyone there is AWESOME. I know I will send all my friends there.
Just a side note.........I visited another locale HD dealer a few weeks ago with the intent to buy my first Harley and they only wanted to sit at their desk???????
I cant wait for some better weather to arrive so I can Cruise On Down The Road with the new Ultra Classic!!!!
Keep up the Great Work..............I will be back for all my service, clothes, parts, etc.
Thanks Again Jeff, Scott and the rest of the Powder Keg Staff!!!"
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By: Chuck Germantown,OH
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"I've had nothing but good service, everytime I have gone into the store. Everyone has always been helpful, and nice too me.
Thank you"
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By: Sherrie Maineville,OH
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" I bought a 2009 1200c in December. With my job I work long hours but the people at powderkeg stayed over for two straight days to get the deal done and find me the right bike."
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By: Anonymous Middletown ,OH
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"These Guys and Gals are awsome. What can I say? It just does'nt get any better than Powder Keg! "
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By: Rich West Chester,OH
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"It was great to walk into your "new" store on Opening Day. Every employee seemed genuinely glad to be there and made us feel more than welcome again. We missed hangin' out there for a few months and it was great to be back. Have a super 2010 and beyond!"
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By: Steve Centerville,OH
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"THANKS JASON!"
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By: Scott Mason,OH
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"Congrats on your Grand Opening!!! Your staff was truly amazing ~ very socialable, funny, and easy going!!!! It was very pleasant to walk into this store under new ownership and staffing!!!!
Keep up the good work and you will do very very well in the Mason area!!!!"
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By: Anonymous Lebanon,OH
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"awesome. you guys rock. never been treated so good. always wanted to know how it was to be treated like a super star. i now know. thanks guys, an experience i will never forget."
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By: john carlisle,OH
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NOW HIRING
- Service Technicians
- Full- and part-time Motorclothes
- Sale Staff
Stop By the Keg or fill out an employment application online.
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